Terms of service
General Terms and Conditions of Sale
You may print the full text of the General Terms and Conditions of Sale and the Specific Terms and Conditions of Sale by clicking on the following link.
1. Scope and Agreement on the Terms and Conditions of Sale.
In addition to the General Conditions of Use of the Website and the Privacy Policy, the purchase of products offered for sale on the Denis Colomb Lifestyle website (“Website”) is subject to these legally binding General Terms and Conditions of Sale and, where applicable, to the Specific Terms and Conditions of Sale (collectively, "Terms and Conditions of Sale"). All these documents are available in the “Legal” section of the footer of the Website.
Your purchase and order of products on this Website constitutes your agreement with Denis Colomb lifestyle Inc. (“DENIS COLOMB LIFESTYLE”) to comply with and be bound by the Terms and Conditions of Sale.
DENIS COLOMB LIFESTYLE may update these Terms and Conditions of Sale at any time without prior notice by posting them on this Website. You can view the most current version of the Terms and Conditions of Sale at any time by clicking on the hyperlink labeled "Terms and Conditions" in the “Legal” section of the footer of the Website.
For each order you place on the Website, your acceptance of the Terms and Conditions of Sale in force as of the date of your order is required. The Terms and Conditions of Sale in effect at the time of your order will govern that transaction.
2. Customer Account. You are required to create an account or log in to your existing account in order to place your order on the Website. The Privacy Policy, incorporated by reference in these Terms and Conditions of Sale, sets out how the personal information you provide will be processed.
Your user name and password are for your personal use only. You are responsible for maintaining the confidentiality of your user name and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password.
In no event shall DENIS COLOMB LIFESTYLE be liable for any loss, theft or fraudulent use of your account. In such a case, you should inform DENIS COLOMB LIFESTYLEimmediately.
Creating an account allows you to:
- track your deliveries and view your orders history;
- exchange products;
- add or change your shipping and billing addresses for future orders.
3. Placing an Order. You may place your order via the Website or by telephone by calling (213) 489 8130 from Monday to Friday, 9.00 a.m. to 6.00 p.m. Pacific standard time (PST). For each product selected on the Website, a summary page will be displayed featuring a photograph of the item, its coloring and references, the quantity selected, its unit price and the total amount owed for your order.
You should check that this information accurately reflects your selection before confirming your order.
Upon confirmation, your order will be submitted to DENIS COLOMB LIFESTYLE for processing (see "Order Confirmation"). While every effort is taken to try to ensure that the coloring, design and style of the DENIS COLOMB LIFESTYLE products in the photographs displayed on the Website are representative of the original products, variations may occur due to technical restrictions of color reproduction on your computer or mobile device. DENIS COLOMB LIFESTYLE reserves the right to reject or to cancel your order in its sole discretion for any reason without liability if, among other things, the products are not available, are incorrectly priced or are otherwise incorrectly described. Accordingly, DENIS COLOMB LIFESTYLE shall not be liable for any error or inaccuracy in the photographs or graphical representations of DENIS COLOMB LIFESTYLE products displayed on the Website. If you have any questions about the products, you may contact Customer Service by clicking on the hyperlink labeled "Contact Us" in the “Services” section of the footer of the Website.
For any exceptional order, please contact Customer Service by clicking on the hyperlink labeled "Contact Us" in the “Services” section of the footer of the Website or at the 800 telephone number listed above.
4. Products Availability. Products offered for sale and displayed on the Website are subject to availability. DENIS COLOMB LIFESTYLE shall not be liable in case of stock outage or unavailability of products. DENIS COLOMB LIFESTYLE reserves the right to change the products offered for sale on the Website at any time and without notice.
Details about the availability of products are provided when you place your order. At times, errors may exist, especially in case of simultaneous orders of the same product by several customers. In case a product is not available after you have placed your order, we will inform you by email or by telephone as soon as possible. You will be invited to choose another available product on the Website as substitution for the unavailable product or to cancel your order. If you cancel your order, you will be refunded if your credit card or debit card has been charged.
Customized products cannot be cancelled once the order is placed.
5. Order Confirmation. After you click on the "Confirm and Pay" button, your order will be confirmed and submitted for processing. Once submitted for processing you may not make any changes to or cancel the order, except as expressly provided in these Terms and Conditions of Sale or applicable law. The confirmation of your order means your acceptance of the Terms and Conditions of Sale.
You will receive an order summary by e-mail.
DENIS COLOMB LIFESTYLE reserves the right not to accept or to cancel your order if the products are not available are incorrectly priced or are otherwise incorrectly described.
6. Price Payment. All prices of DENIS COLOMB LIFESTYLE products are indicated in US dollars, excluding taxes and shipping costs (see "Shipping and Delivery").
DENIS COLOMB LIFESTYLE reserves the right to modify the prices of products offered on the Website at any time without prior notice. You will be charged the prices displayed on the Website at the time your order was confirmed provided the product ordered is available. DENIS COLOMB LIFESTYLE reserves the right to reject or to cancel your order if the products are not available, are incorrectly priced or are otherwise incorrectly described.
Payment is due immediately upon confirmation of your order. Credit and debit cards are the only methods accepted for payment on the Website.
All orders are payable in US dollars. We accept the following charge cards and credit cards: MasterCard®, Visa®, and American Express®, . Your order will only be shipped once we have verified your payment method and received authorization to process your payment.
Your debit card or credit card will only be debited when your order is shipped. You will not be charged for unavailable products in your order.
While you pay your order by credit card, DENIS COLOMB LIFESTYLE offers you the opportunity to retain your credit or debit card information to ease your future purchases. In this event, the data retention is subjected to the Privacy Policy.
We also accept payments with PayPal®. When completing your order, you will be automatically redirected to the PayPal®platform in which you will need to log in to your account. If you don't have a PayPal®account, you will be able to create one. After the validation of your order with PayPal®, you will be redirected to the confirmation page of deniscolomblifestyle.com. Additional delivery time may be required for orders completed using PayPal®. We are unable to accept PayPal®payment for telephone orders and/or exchanges. The payment of an exchange order is subject to the conditions of Article 11 below.
7. Shipping and Delivery. All products must be shipped to the delivery address(es) specified during the ordering procedure, provided such address(es) is(are) located within the Delivery Zone.
Denis Colomb lifestyle will not process any order for which a post office box or APO/FPO address is provided.
8. Delivery Time. When you place your order, we will inform you of the estimated time for delivery and the various methods of delivery available for the product purchased.
9. Delivery Time - Problems of Delivery. Any failure to deliver or late delivery exceeding eight (8) business days should be reported to Customer Service as soon as possible. In order for your claim to be accepted, please notify us within ten (10) business days from the date of confirmation of your order.
You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged product, etc.) by hand, if possible, on the delivery notice, and sign.
If the products do not conform to your order you may return them, **(if there is an error on what was shipped) otherwise we accept exchanges according to the terms and conditions contained in the section entitled "Returns - Exchanges - Refunds". See also Specific Terms and Conditions of Sale as applicable to your order.
10. Reservation of Title. All Products remain the property of DENS COLOMB LIFESTYLE until payment in full is made to DENIS COLOMB LIFESTYLE. In case of a payment dispute, you agree to return the received products to DENIS COLOMB LIFESTYLE immediately upon request, and to assume the risks (in particular the loss, theft or damage) relating to the delivered products.
11. Proof - Limitation of Liability. The computerized data registered by the Website in the IT systems of DENIS COLOMB LIFESTYLE establish the terms of the transactions between DENIS COLOMB LIFESTYLE and its customers. In the case of a dispute between DENIS COLOMB LIFESTYLE and its customers relating to a transaction entered into using the Website, the data registered by DENIS COLOMB LIFESTYLE are the terms of the transaction and shall constitute the proof of communication, orders and payments between the parties.
12. Governing Law - Disputes. Any disputes under these General Terms and Conditions of Sale shall be governed by the Section 6 “Governing Law – Disputes” of these Terms and Conditions of Use, above.
Disclaimer of Warranties. DENIS COLOMB LIFESTYLE PRODUCTS ARE SOLD ON AN "AS IS" "AS AVAILABLE" BASIS AND WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER IMPLIED OR BY LAW, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION ,ANY WARRANTIES OF: (I) MERCHANTABILITY, (II) FITNESS FOR A PARTICULAR PURPOSE, (III) NON-INFRINGEMENT, (IV) WORKMAN-LIKE EFFORTS, (V) QUALITY, AND (VI) ACCURACY, AND (VII) TITLE.